Technical Support 10 hours

Reference: LIV-ECOM-SERV-SUPP-10H

€450.00
Tax excluded

Ten (10) Hours Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.

Quantity
Certified Technical Support Service

100% secure payments

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By adding this service to the cart and completing the order, you will be able to supervise and follow up at all times the status of your request and the tasks carried out in the contracted time from your Client Area in the section "Status of Services" .

See all the details and contracting conditions of this service in the following link: Service contract and confidentiality agreement for Technical Support .

  • Issues

    Technical solutions for all kinds of incidents, such as order failures, delivery note or invoice errors, price calculation or rounding problems, discounts and totals, connection errors with payment gateways, inventory mismatches, conflicts between modules , database problems and solutions to design problems and layout and usability defects on mobile devices. The waiting time for the resolution of incidents can exceed 48 hours on working days. If you require immediate attention, we recommend that you hire the Urgent Technical Support service.

  • Settings

    Assistance in the installation and configuration of modules, version update, theme change, design theme update, Multi-shop configuration, multi-currency, generate sitemap, add languages ​​and activate geolocation.

  • Migration

    Migration to a new online shop installation, or migrating from another platform and Importing customers and products with descriptions, characteristics, combinations, inventory, prices and images.

  • Security

    Configuring scheduled tasks to perform incremental backups of shop files and databases. File and Database Restore and File Version Control with Git.

LIV-ECOM-SERV-SUPP-10H

Data sheet

Service contract and confidentiality agreement
Yes
Timeout for resolution
48 - 72 hours in working days
Access to track Tasks and time used
Yes

Specific References

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