Troubleshooting

(*) Detailed information about contracting this service in the following link: Technical Support Service

• Activities included within the Technical Issues Resolution service

• * Track the cause and solve errors in orders, delivery notes and invoices, freight calculation, taxes, discounts or totals.

• * Correct payment errors and connection problems with external payment platforms.

• * Correction in imbalances in the product inventory and regularization of the states of the order history to solve inconsistencies.

• * Solution of compatibility conflicts between modules.

• * Fix bugs in installed modules.

• * Fix connection errors for installed integrations, scheduled tasks, or other process automation tools.

• * Maintenance and cleaning of the database in case there is a large number of unnecessary records, detection of the reasons why these records are inserted and implementation of the best solution so that it does not happen again in the future .

• * Corrections of the design adaptable to different resolutions and devices (responsive).