Reference: LIV-ECOM-SERV-SUPP-3HU
Three (3) Hour Urgent Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
By adding this service to the cart and completing the order, you will be able to supervise and follow up at all times the status of your request and the tasks carried out in the contracted time from your Client Area in the section "Status of Services" .
See all the details and contracting conditions of this service in the following link: Service contract and confidentiality agreement for Technical Support .
Technical solutions for all kinds of incidents, such as order failures, delivery note or invoice errors, price calculation or rounding problems, discounts and totals, connection errors with payment gateways, inventory mismatches, conflicts between modules , database problems and solutions to design problems and layout and usability defects on mobile devices. The waiting time for solving urgent incidents is 24 hours on working days.
Assistance in the installation and configuration of modules, version update, theme change, design theme update, Multi-shop configuration, multi-currency, generate sitemap, add languages and activate geolocation.
Migration to a new online shop installation, or migrating from another platform and Importing customers and products with descriptions, characteristics, combinations, inventory, prices and images.
Configuring scheduled tasks to perform incremental backups of shop files and databases. File and Database Restore and File Version Control with Git.
Three (3) Hour Urgent Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
301 redirections in Prestashop for domain switching or improve SEO by restructuring the website. Solution to the indexing of pages with errors and broken 404 links, which affect search engine positioning. Up to 100 URL redirections per shop.
Three (3) Hours Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
Five (5) Hours Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
Install Google Tag Manager in Prestashop to manage tracking tags, obtain web statistics and events registered in ecommerce, while optimizing the performance (WPO) of the online shop. It includes the configuration of Google Analytics, migration of other code fragments and compliance with the EU Cookies and Privacy regulations (GDPR / RGPD).
Keep your shop safe with this module to create a duplicate of your online shop at any time and use it as a test environment to make any changes that you want to test before being implemented.
Through this 2-hour Training and Documentation Voucher, the user is provided with the necessary information to master technical aspects that give them greater autonomy in the administration of the tools used.
Obtain web traffic analysis by Installing Google Analytics in Prestashop and having the web statistics data collected, without affecting web load time and complying with EU cookie and privacy regulations (GDPR/RGPD).
Through this 1-hour Training and Documentation Voucher, the user is provided with the necessary information to master technical aspects that give them greater autonomy in the administration of the tools used.
Stand out in search results, using code snippets with important product or service information.
Ten (10) Hours Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
Twenty (20) Hours Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
One (1) Hour Urgent Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.
Through this 3-hour Training and Documentation Voucher, the user is provided with the necessary information to master technical aspects that give them greater autonomy in the administration of the tools used.
Gain visibility by automatically generating the sitemap of your online shop and keep the content of your products and services updated in the search results.
Two (2) Hour Urgent Technical Support Bonus. Installation, Updates, Configuration, fixes and Resolution of incidents.