Reference: LIV-ECOM-CHAT-MOD-79
Instantly connect with your customers through a WhatsApp chat popup window. Provide personalized support and enhance the shopping experience with real-time assistance and customization options tailored to your online store.
Enhancement of Customer Experience:
Facilitates instant and real-time communication with users, which can increase customer satisfaction and strengthen positive brand perception.
Responsive Design Compatible with all Devices:
The chat window design is fully responsive and adaptable to any device, ensuring an optimal experience for users on desktop computers, tablets, and mobile devices. This allows the chat popup window to function smoothly on any online store, avoiding compatibility issues and ensuring seamless communication with customers anytime, anywhere.
Increased Conversions:
By offering quick responses and assistance during the purchasing process, it helps increase conversion rates and reduce cart abandonment.
Quick Sales Closure:
Provides instant assistance during the purchasing process, addressing doubts and concerns in real-time through direct and effective messages.
Reduction of Abandoned Carts:
Decreases the number of abandoned carts by providing immediate support throughout the purchasing process, addressing concerns through messages.
Boosts New Customer Trust:
Builds trust with new or potential customers by offering a direct and transparent communication channel.
Customer Loyalty with Personalized Messages:
Increases customer loyalty with personalized and quality service by addressing needs with tailored messages.
Customer Service Optimization:
By simplifying the customer service process, it improves the operational efficiency of the online store by providing an easy-to-use platform to answer questions and resolve issues efficiently.
Stand Out from the Competition:
This module increases the ability to stand out from the competition, with the ability to provide exceptional and personalized service via WhatsApp.
Quick and Easy Installation:
Installation follows the standard process for installing any module in PrestaShop. With a few steps, you can easily integrate live chat into your online store and start enjoying its benefits without additional complications.
* Direct connection with WhatsApp for instant communication.
* Customization of the chat window to reflect your brand image.
* Setting the waiting time for the chat window display on the screen.
* Responsive design, adaptable to any device.
* Integration of smart cookies for a personalized and real-time experience.
* Technical support and regular updates to ensure optimal operation.
Instant and Live Communication: Facilitates real-time communication from your PrestaShop store. Answer questions, provide support, and enhance customer satisfaction through instant messages.
Live Interactivity on PrestaShop: Enhances the shopping experience with live interactions. Our live chat provides direct connection between buyers and sellers, improving customer satisfaction and building strong relationships.
Direct Link to WhatsApp: Offers the option to connect directly through WhatsApp or WhatsApp Web, facilitating smooth communication through text messages, enhancing the customer experience.
Cookie Functionality: Integrates cookies for a personalized and real-time experience, avoiding unnecessary messages and providing smooth navigation tailored to user preferences.
Increased Trust: By offering a direct and transparent communication channel, it increases customers' trust in the store and the products or services it offers.
This comprehensive set of benefits ensures that your customers have a seamless and satisfying experience when interacting with your PrestaShop store. From instant communication to enhanced trust, our module is designed to elevate customer satisfaction and drive loyalty to your brand.
It installs quickly and easily, following the standard process for installing any module in PrestaShop. Once installed, you only need to configure a phone number linked to WhatsApp to start using live chat.
This process is intuitive and guided, allowing you to have the module up and running in no time, without the need for advanced technical knowledge.
It is recommended to configure a phone number linked to a WhatsApp Business account, which should be properly configured to reflect the brand or online store's image or identity. WhatsApp Business offers customization tools, such as the ability to add business information, operating hours, automatic responses, and chat tags, which can strengthen the company's presence and enrich the customer experience in live chat communication.
The integration of WhatsApp Business with the popup window module ensures effective and professional communication with customers, significantly contributing to the success of the online store.
This popup window module with a link to WhatsApp will offer customers a more interactive and personalized online shopping experience from instant and real-time communication to integration with WhatsApp Business for more efficient customer service.
The module enhances customer satisfaction, increases conversions, allows you to stand out from the competition, and strengthens the brand image.
Instantly connect with your customers through a WhatsApp chat popup window. Provide personalized support and enhance the shopping experience with real-time assistance and customization options tailored to your online store.
Offer services through bonuses or hourly sessions, tracking and showing your clients the time available, the actions and the tasks performed by hiring time for Training Courses, Support, Consulting and other services.
Keep your shop safe with this module to create a duplicate of your online shop at any time and use it as a test environment to make any changes that you want to test before being implemented.
Add products that are not in your shop’s physical inventory and make a profit by delegating sales to a partner website or as an affiliate of a marketplace, such as Amazon, Ali express or ebay.